Agent communication scripts

Hello [Name], welcome to JUST4U Facilities.

I received your request for *[Property]*
Check-in: *[Date]*
Check-out: *[Date]*
Guests: *[X]*

I am checking availability now. I will confirm within *[30 minutes]* and send the full amount to pay before you make any payment.

Please keep this chat open.

Good news — *[Property]* is available for your dates.

*[X]* nights × ₦[rate] = ₦[subtotal]
Cleaning (if any): ₦[amount] / included
Total to pay: *₦[total]*

This is the full amount. Nothing extra at the door unless you add nights or extra guests.

Reply *YES* if you want me to hold it. After that I will send the Paystack link. Please do not pay until I send that link.

Thank you for waiting. *[Property]* is not free for those dates.

Closest options:
1. [Stay A] — ₦[rate]/night — [area]
2. [Stay B] — ₦[rate]/night — [area]

Tell me if you want one of these, or different dates.

Thank you. I am holding *[Property]* for *[Name]*, *[check-in] → [check-out]*.

Pay this exact amount: *₦[total]*
Paystack: [link]
Reference: *[MS-XXXX]*

Pay only this link. After payment, send the receipt here. I will then send check-in details.

Cancellation: if you cancel up to 5 days before check-in, 2% is deducted from the total.

Payment received. Thank you. Your stay is confirmed.

*[Property]*
[check-in], from [time]
[check-out], by [time]
Guests: [X]

Check-in details follow in the next message. Save this number.

*Check-in — [Property]*

Address: [full address]
Estate / gate: [name]
What to tell security: [guest name + JUST4U Facilities]
Access: [lockbox / code / agent meet]
Code / pin: [only after payment]
Parking: [yes/no]
WiFi: [name] / [password]
Power: [NEPA + inverter note]
House rules: no parties, no smoking, [max guests].

On arrival, send a short “I’m in” message. Support: 8am–10pm WAT, this chat.

Tomorrow is check-in at *[Property]*, from *[time]*.

Please arrive with ID if the estate asks for it. If you will be late, tell me tonight so I can alert security.

Stay on this chat. Send your live location.

Nearest landmark: [landmark].
Gate is [left/right] after [instruction].

I have alerted security that *[Name]* is arriving now.

I’m sorry about this. I have logged it.

Please send one photo and what is not working.

I am contacting the property now and will update you within 30–60 minutes. If the unit is not as described, we will fix it or move you.

I can ask for the extra night / extra guest.

Extra night: ₦[rate]
Extra guest: ₦[amount] (if allowed)

New total: ₦[amount]. I will send a Paystack link for the difference only. Do not pay the owner directly.

Checkout today by *[time]*.

Please leave keys / lock as instructed, take your belongings, and leave the place tidy.

Reply when you have left so I can close the booking. Safe travels.

Thank you for staying with JUST4U Facilities.

If everything was fine, a short review helps the next guest. If anything was off, tell me first — I would rather fix it than guess.

Please do not pay anyone who messages you outside this official JUST4U Facilities line.

Valid payment is only the Paystack link I send. If someone asks for transfer to a personal account, forward the message to me and do not pay.

Good evening. JUST4U Facilities guest request:

*[Property]*
[dates] · [X] guests · [name]

Is it free? If yes I will collect payment and send the guest name for the gate. Please reply *FREE* or *BOOKED* today.